OpenDevelopment

The processes associated with order management and fulfillment of ETO projects. This includes project order creation, project scheduling, order picking, packing and shipping and invoicing.

Deliver-To-Engineering-Order is the configuration of the Deliver process that facilitates the ETO Supply Chain Strategy. This typically means that orders are approached and executed as a project.

Use Cases

• Special projects, developed to a single customer specification
• Specialty products, low volume, high margin
• Specialized transportation
• Specialized services

Deliver-Engineer-To-Order processes are generally the most resource intensive version of the Deliver processes and is therefore not a good fit for low margin products.

Notes

Deliver-To-Order and Deliver-To-Engineering-Order can both be applied to configurable products. Deliver-To-Order is generally a better fit for products where the configuration can be menu-driven. Menu-driven implies that configuration of the product can be performed using a rules-engine. Perfect Order Ratio Orders Damage Free Ratio Orders On-time Ratio Orders In-full Ratio Error-free Documentation Ratio Order Cycle Time Deliver Cycle Time Supply Chain Costs Distribution Costs Cash Conversion Cycle Days Receivables Outstanding Days of Inventory Environmental Sustainability Ratio Intake Sustainability Ratio Recovery Ratio Output Sustainability Ratio Engineer-to-Order Order-to-Cash Quote-to-Cash

Hierarchy

ID	Name	Level	x
D	Deliver	1	D
D3	Deliver-To-Engineering-Order	2	D3
D301	Receive Request for Proposal	3	D301
D302	Develop & Present Proposal	3	D302
D303	Create Project Order	3	D303
D304	Schedule Project Resources	3	D304
D305	Schedule Delivery & Installation	3	D305
D306	Invoice	3	D306
D307	Receive & Stage	3	D307
D308	Pick	3	D308
D309	Pack	3	D309
D310	Load	3	D310
D311	Ship	3	D311

Metric(s)

ID	Name	Level	x
DP1	Perfect Order Ratio	1	DP1
DP11	Orders Damage Free Ratio	2	DP11
DP13	Orders On-time Ratio	2	DP13
DP14	Orders In-full Ratio	2	DP14
DP15	Error-free Documentation Ratio	2	DP15
RS1	Order Cycle Time	1	RS1
RS12	Deliver Cycle Time	2	RS12
CO1	Supply Chain Costs	1	CO1
CO12	Distribution Costs	2	CO12
AE1	Cash Conversion Cycle	1	AE1
AE11	Days Receivables Outstanding	2	AE11
AE12	Days of Inventory	2	AE12
SD1	Environmental Sustainability Ratio	1	SD1
SD11	Intake Sustainability Ratio	2	SD11
SD12	Recovery Ratio	2	SD12
SD13	Output Sustainability Ratio	2	SD13

Term(s)

ID	Name	Clear	x
ETO	Engineer-to-Order		ETO
O2C	Order-to-Cash		O2C
Q2C	Quote-to-Cash		Q2C

Workflow

From Input(s)	Process	Output(s) To
wf_process wf_arrow C3 Contract S* Purchase Order S* Proof Of Delivery M2 Sales Order Stock M3 Sales Order Stock S2 Sales Order Stock S3 Sales Order Stock	D3	wf_arrow wf_process Acknowledgment S* Advance Shipment Notice S* Delivery Schedule P4 Invoice S* Order Confirmation S* Shipment S*

Note: Common inputs and outputs are listed in alphabetical order. Other inputs and outputs may be required to support varying use cases.Deliver-To-Engineering-Order Deliver 5430000 2 {{{keywords}}} {{{description}}}