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Sales & Support operational processes describe the day-to-day activities performed by Sales And Customer Support functions. This includes the activities defined as Plan, Sell, Contract and Assist
Download Quick Reference CardThe collection of processes associated with generating demand (selling products and services to customers). Supply and Support Operations includes the daily planning and execution processes required to sell products and contract services and support customers acquiring and using these products and services.
P Plan Sales & Support |
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S Sell |
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C Contract |
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| C1 Contract Standard Terms |
C101 Receive Request |
C102 Create Pricelist |
C103 Publish Pricelist |
C104 Negotiate |
C105 Obtain Signatures |
C106 Release Contract |
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| C2 Contract by Proposal |
C201 Receive Request |
C202 Initiate Proposal |
C203 Develop Proposal |
C204 Obtain Approvals |
C205 Submit Proposal |
C206 Refine & Negotiate |
C207 Obtain Signatures |
C208 Release Contract |
| C3 Contract Custom Solution |
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| C4 Contract Renewal |
C401 Receive Request |
C402 Develop Renewal |
C403 Present Renewal |
C404 Negotiate |
C405 Obtain Signatures |
C406 Update Contract |
A Assist |
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| A1 Assist with Inquiry |
A101 Receive Inquiry |
A102 Route Inquiry |
A103 Identify Solution |
A104 Present Solution |
A105 Transfer |
A106 Distribute Solution |
A107 Close Inquiry |
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| A2 Assist with Claim |
A201 Receive Claim |
A202 Assign |
A203 Investigate |
A204 Determine Action |
A205 Propose Action |
A206 Implement Action |
A207 Settle Claim |
A208 Close Claim |
| A3 Assist with Custom Solution |
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| A4 Assist with Advisory |
A401 Identify Advisory |
A402 Initiate Advisory |
A403 Develop Action Plan |
A404 Implement Action Plan |
A405 Publish Advisory |
A406 Monitor Effectiveness |
A407 End Advisory |