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Assist With Inquiry
Receive Inquiry
Route Inquiry
Identify Solution
Present Solution
Transfer
Distribute Solution
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Receive Claim
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Determine Action
Propose Action
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Assist With Custom Solution
Assist With Advisory
Identify Advisory
Initiate Advisory
Develop Action Plan
Implement Action Plan
Publish Advisory
Monitor Effectiveness
End Advisory
Contract
Contract Standard Terms
Receive Request
Create Pricelist
Publish Pricelist
Negotiate
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Release Contract
Contract By Proposal
Receive Request
Initiate Proposal
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Contract Custom Solution
Contract Renewal
Receive Request
Develop Renewal
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Negotiate
Obtain Signatures
Update Contract
Plan
Plan Sales & Support Operations
TBD
TBD
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Plan Sell
Gather Sales Data
Select Planning Strategy
Establish Baseline
Allocate Quota
Review & Approve
Publish Quota & Incentives
Plan Contract
TBD
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Plan Assist
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Sell
Sell On Standard Terms
Land/Welcome Lead
Identify Needs
Direct To Offerings
Provide Features And Advantages
Upsell And Cross Sell
Transfer To Contract
Sell By Proposal
Identify Leads
Qualify Leads
Select Engagement Model
Analyze Needs
Develop Solution
Present Solution
Refine Solution
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Sell Custom Solution
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Initiate Renewal
Schedule Renewal
Notify Customer
Refresh Customer Needs
Develop Solution
Present Solution
Review Feedback